Privacy Policy

The purpose of this document (hereinafter “Privacy Policy”) is to inform Users with regard to personal data, considered as any information that allows the identification of a natural person (hereinafter “Personal Data”), collected from the website www.dulcop.com (hereinafter, the Website).

The Data Controller, as identified below, may amend or simply update, wholly or in part, this Privacy Policy informing the Users about the changes. The amendments or updates shall be binding as soon as they are published on the Website. Therefore, the User is invited to read the Privacy Policy at every access to the Website.

If the User does not accept any amendments to the Privacy Policy, the User must terminate the use of the Website and he may ask the Data Controller to remove his Personal Data.

  • Personal Data collected by the Website

The Data Controller shall collect the following categories of Personal Data:

  • Voluntary contents and information provided by the User
    • Contact information and contents: Personal Data that the User voluntarily provides to the Website during use, such as personal details, contact information, login credentials to services and / or products provided, interests and preferences, personal interests and preferences and any other personal contents, etc.

If the User does not communicate Personal Data, for which there is a legal or contractual obligation, will be impossible to the Data Controller to provide, in whole or in part, its services. It will be impossible also in case that Personal Data is necessary requirement for the use of the service or for the contract conclusion.

The User who communicates to the Data Controller third parties Personal Data, is directly and exclusively liable for their origin, collection, processing, communication or disclosure.

  • Data and contents automatically acquired while using the Website
    • Technical Data: the computer system and the software procedures functional to this Website may acquire, in the course of their ordinary activity, any Personal Data whose communication is implicit in the use of internet communication protocols. Such information is not collected to be associated with identified Users, however, those Data, due to its nature, may identify Users in the Processing and through the association with Data held by third parties. This category includes IP addresses or domain names used by Users who connect to the Website, addresses of Uniform Resource Identifier (URI) of the requested resources, time of the request, method used to submit the request to the server, size of the file obtained, etc.
    • Usage Data: Personal Data may be collected relating to the use of the Website by the User, such as the pages visited, the actions performed, the features and services used by the User.
  • Personal Data collected through cookies or similar technologies

The Website uses cookies, web beacons, unique identifiers and any other similar technologies to collect Personal Data regarding pages, visited links and other actions, performed while using our Services. They are stored to be retransmitted at the next visit of the same User.

The User may read the complete Cookie Policy at the following address: www.dulcop.com/en/cookie-policy.

  • Purposes of the processing

Collected Personal Data may be used for the performance of contractual and pre-contractual obligations and legal obligations as well as for the following purposes:

  • Support and contact with the User: to answer User’s requests (i.e. information requests, support requests, quotation requests, product purchase requests) received through contact form or by e-mail and provide help in case of issues.
  • Visualization of content from external platforms: to allow the User to see and share content from social networks and other external platforms (i.e. YouTube, Facebook).
  • Technical monitoring of the infrastructure for maintenance, fixing and improvement of performance: to identify and solve technical issues and improve performance.
  • Optimization and distribution of traffic: to efficiently manage and to improve the technical infrastructure performance.
  • Sending of e-mails or newsletters and handling of mailing list: to contact the User using e-mails containing commercial and promotional information concerning the Website.
  • Own market research and polls: to conduct internal market research and polls.
  • Statistic only with anonymous Data: to analyze statistics based on aggregated data or data that does not allow to identify the User.
  • Personal Data processing methods

The Processing of Personal Data is performed with paper, IT and/or digital tools, with methods of organizations and with logics strictly related to the indicated purposes.

In certain cases, subjects other than the Data Controller who are involved in the organization of the Data Controller (such as personnel management, sales personnel, system administrators, etc.) or who are not (as IT companies, service providers, postal couriers, hosting providers, etc.) may access to Personal Data. These subjects, will be appointed, where necessary, as Data Processors by the Data Controller and will have access to Users Personal Data whenever required, and shall be contractually obliged to keep it confidential.

The updated list of Data Processors may be requested via email at the email address info@dulcop.com.

  • Legal basis for the processing

User’s Personal Data is processed on the following legal basis:

  • User’s consent for one or more specific purposes
  • processing is necessary for the performance of a contract with the User and/or for the performance of pre-contractual measures
  • processing is necessary to comply with a legal obligation to which the Data Controller is subject
  • processing is necessary for the performance of a task carried out in the public interest or for the exercise of public authority vested in the Data Controller
  • processing is necessary for the purposes of the legitimate interest pursued by the Data Controller or by a third party
  • processing is necessary for the purposes of the vital interest pursued by the Data Controller or by a third party

It is always possible to ask the Data Controller to clarify the legal basis of each processing at the following mailing address info@dulcop.com.

  • Place

Personal Data are processed in the operative offices of the Data Controller and in any other place in which the parties involved in the Data processing are located. For further information, you may contact the Data Controller at the following email address info@dulcop.com or at the following mailing address Via Idice 2/a, 40068 San Lazzaro di Savena (BO).

  • Security of processing

The Data Processing is performed through adequate methods and tools to ensure the Personal Data security and confidentiality, as the Data Controller has implemented appropriate technical and organizational measures which guarantee, in a provable way, that the Processing complies with the applicable law.

  • Period of storage of Data

Personal Data will be stored for the time necessary to perform the purposes for which they have been collected.

In particular, Personal Data will be stored for the whole duration of the agreement, to fulfil the inherent and consequent obligations, for the compliance with law provisions and for defensive purposes.

When the Processing of Personal Data is based on the User consent, the Data Controller may store Personal Data until the withdrawal of such consent.

Personal Data may be stored for a longer period of time in order to perform a legal obligation or public Authority order.

All Personal Data shall be deleted or stored in a form that shall not allow the identification of the User within 30 days from the end of the storage period. At the expiration of such period, the right to access, rectify, erase and of portability of Personal Data cannot be exercised.

  • Automated individual decision-making

All collected Data shall not be subject to automated individual decision-making, including profiling, which may produce legal effects concerning the User or may significantly affect the User.

  • Rights of the User

The Users may exercise specific rights with respect to Personal Data processed by the Data Controller. In particular, the User has the right to:

  • withdraw its consent at any time;
  • object the Processing of its Data;
  • access its Data;
  • monitor and request the rectification of Data;
  • obtain a restriction of Processing;
  • obtain the cancellation or removal of its Personal Data;
  • receive its Data or obtain the transfer to a different Data Controller;
  • lodge a complaint before the supervisory authority for the protection of personal data or start legal proceedings.

In order to exercise their rights, Users may send a request to the contact information of the Data Controller indicated in this document. These requests are free of charge and performed by the Data Controller in the shortest possible time, in any case no later than 30 days.

  • Data Controller

The Data Controller is Dulcop International S.p.A., with registered office in Via Idice 2/a, 40068 San Lazzaro di Savena (BO), Tax Code/VAT Code C.F.: 01170080376 / P.IVA: 00536551203, REA 239883, e-mail info@dulcop.com, certified e-mail dulcop@pec.it, phone 051 625 0711.

  • Data Protection Officer (DPO)

The Data Protection Officer is Dulcop International S.p.A., with registered office in Via Idice 2/a, 40068 San Lazzaro di Savena (BO), Tax Code / VAT Code C.F.: 00536551203 / P.IVA: 00536551203, REA 239883, e-mail info@dulcop.com, certified e-mail dulcop@pec.it, phone 051 6250711.

Latest update: 19/05/2020

Chiusura estiva

Quest'anno, saremo chiusi solamente dal 10 al 14 agosto.